CSTA-event-report-definitions { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) event-report-definitions( 21) } DEFINITIONS ::= BEGIN IMPORTS OPERATION FROM Remote-Operations-Information-Objects {joint-iso-itu-t remote-operations(4) informationObjects(5) version1(0) } -- Data Types -- CallClearedEvent FROM CSTA-call-cleared-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) call-cleared-event( 22) } ConferencedEvent FROM CSTA-conferenced-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) conferenced-event( 23) } ConnectionClearedEvent FROM CSTA-connection-cleared-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) connection-cleared-event( 24) } DeliveredEvent FROM CSTA-delivered-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) delivered-event( 25) } DivertedEvent FROM CSTA-diverted-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) diverted-event( 26) } EstablishedEvent FROM CSTA-established-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) established-event( 27) } FailedEvent FROM CSTA-failed-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) failed-event( 28) } HeldEvent FROM CSTA-held-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) held-event( 29) } NetworkReachedEvent FROM CSTA-network-reached-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) network-reached-event( 30) } OriginatedEvent FROM CSTA-originated-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) originated-event( 31) } QueuedEvent FROM CSTA-queued-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) queued-event( 32) } RetrievedEvent FROM CSTA-retrieved-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) retrieved-event( 33) } ServiceInitiatedEvent FROM CSTA-service-initiated-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) service-initiated-event( 34) } TransferredEvent FROM CSTA-transferred-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) transferred-event( 35) } AutoAnswerEvent FROM CSTA-auto-answer-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) auto-answer-event( 40) } CallInformationEvent FROM CSTA-call-information-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) call-information-event( 41) } DoNotDisturbEvent FROM CSTA-do-not-disturb-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) do-not-disturb-event( 42) } ForwardingEvent FROM CSTA-forwarding-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) forwarding-event( 43) } MessageWaitingEvent FROM CSTA-message-waiting-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) message-waiting-event( 44) } MicrophoneMuteEvent FROM CSTA-microphone-mute-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) microphone-mute-event( 45) } SpeakerMuteEvent FROM CSTA-speaker-mute-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) speaker-mute-event( 46) } SpeakerVolumeEvent FROM CSTA-speaker-volume-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) speaker-volume-event( 47) } AgentBusyEvent FROM CSTA-agent-busy-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) agent-busy-event( 319) } AgentLoggedOnEvent FROM CSTA-agent-logged-on-event { iso( 1) identified-organization( 3) icd-ecma( 12) --corrected 12/2000 standard( 0) csta3( 285) agent-logged-on-event( 321) } AgentLoggedOffEvent FROM CSTA-agent-logged-off-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) agent-logged-off-event( 320) } AgentNotReadyEvent FROM CSTA-agent-not-ready-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) agent-not-ready-event( 322) } AgentReadyEvent FROM CSTA-agent-ready-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) agent-ready-event( 323) } AgentWorkingAfterCallEvent FROM CSTA-agent-working-after-call-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) agent-working-after-call-event( 324) } BackInServiceEvent FROM CSTA-back-in-service-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) back-in-service-event( 333) } OutOfServiceEvent FROM CSTA-out-of-service-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) out-of-service-event( 335) } PrivateEvent FROM CSTA-private-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) private-event( 71) } PresenceStateEvent FROM CSTA-presence-state-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) presence-state-event( 552) } PlayEvent FROM CSTA-play-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) play( 75) } RecordEvent FROM CSTA-record-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) record( 76) } ReviewEvent FROM CSTA-review-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) review( 77) } StopEvent FROM CSTA-stop-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) stop( 78) } SuspendPlayEvent FROM CSTA-suspend-play-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) suspend-play( 79) } SuspendRecordEvent FROM CSTA-suspend-record-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) suspend-record( 80) } VoiceAttributesChangeEvent FROM CSTA-voice-attributes-change-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) voice-attributes-change-event( 74) } MonitorCrossRefID FROM CSTA-status-reporting { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) status-reporting( 126) } BridgedEvent FROM CSTA-bridged-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) bridged-event( 224) } DigitsDialedEvent FROM CSTA-digits-dialed-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) digits-dialed-event( 225) } NetworkCapabilitiesChangedEvent FROM CSTA-network-capabilities-changed-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) network-capabilities-changed-event( 226) } OfferedEvent FROM CSTA-offered-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) offered-event( 227) } ChargingEvent FROM CSTA-charging-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) charging-event( 240) } DigitsGeneratedEvent FROM CSTA-digits-generated-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) digits-generated-event( 241) } TelephonyTonesGeneratedEvent FROM CSTA-telephony-tones-generated-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) telephony-tones-generated-event( 242) } ServiceCompletionFailureEvent FROM CSTA-service-completion-failure-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) service-completion-failure-event( 243) } MediaAttachedEvent FROM CSTA-media-attached-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) media-attached-event( 246) } MediaDetachedEvent FROM CSTA-media-detached-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) media-detached-event( 247) } ButtonInformationEvent FROM CSTA-button-information-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) button-information-event( 283) } ButtonPressEvent FROM CSTA-button-press-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) button-press-event( 284) } DisplayUpdatedEvent FROM CSTA-display-updated-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) display-updated-event( 285) } HookswitchEvent FROM CSTA-hookswitch-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) hookswitch-event( 286) } LampModeEvent FROM CSTA-lamp-mode-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) lamp-mode-event( 287) } MicrophoneGainEvent FROM CSTA-microphone-gain-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) microphone-gain-event( 288) } RingerStatusEvent FROM CSTA-ringer-status-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) ringer-status-event( 289) } AutoWorkModeEvent FROM CSTA-auto-work-mode-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) auto-work-mode-event( 326) } CallBackEvent FROM CSTA-call-back-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) call-back-event( 327) } CallBackMessageEvent FROM CSTA-call-back-message-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) call-back-message-event( 328) } CallerIDStatusEvent FROM CSTA-caller-id-status-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) caller-id-status-event( 329) } RouteingModeEvent FROM CSTA-routeing-mode-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) routeing-mode-event( 332) } PartiallyInServiceEvent FROM CSTA-partially-in-service-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) partially-in-service ( 379) } BookmarkReachedEvent FROM CSTA-bookmark-reached-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) bookmark-reached-event(517) } CompletedEvent FROM CSTA-completed-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) completed-event(518) } DtmfDetectedEvent FROM CSTA-dtmf-detected-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) dtmf-detected-event(519) } EmptiedEvent FROM CSTA-emptied-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) emptied-event(520) } InterruptionDetectedEvent FROM CSTA-interruption-detected-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) interruption-detected-event(521) } NotRecognizedEvent FROM CSTA-not-recognized-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) not-recognized-event(522) } RecognizedEvent FROM CSTA-recognized-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) recognized-event(523) } SilenceTimeoutExpiredEvent FROM CSTA-silence-timeout-expired-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) silence-timeout-expired-event(524) } SpeechDetectedEvent FROM CSTA-speech-detected-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) speech-detected-event (525) } StartedEvent FROM CSTA-started-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) started-event (526) } VoiceErrorOccuredEvent FROM CSTA-voice-error-occured-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) voice-error-occured-event (527) } DeviceCapsChangedEvent FROM CSTA-device-capabilities-changed-event { iso( 1) identified-organization( 3) icd-ecma( 12) standard( 0) csta3( 285) device-capabilities-changed-event( 334) }; cSTAEventReport OPERATION ::= { ARGUMENT CSTAEventReportArgument ALWAYS RESPONDS FALSE CODE local:21 } CSTAEventReportArgument ::= SEQUENCE { crossRefIdentifier MonitorCrossRefID, eventSpecificInfo EventSpecificInfo } EventSpecificInfo ::= CHOICE { callControlEvents [ 0] CallControlEvents, callAssociatedEvents [ 1] CallAssociatedEvents, mediaAttachmentEvents [ 2] MediaAttachmentEvents, physicalDeviceFeatureEvents [ 3] PhysicalDeviceFeatureEvents, logicalDeviceFeatureEvents [ 4] LogicalDeviceFeatureEvents, deviceMaintenanceEvents [ 5] DeviceMaintenanceEvents, voiceUnitEvents [ 6] VoiceUnitEvents, vendorSpecEvents [ 7] VendorSpecEvents } CallControlEvents ::= CHOICE { bridged [ 0] IMPLICIT BridgedEvent, callCleared [ 1] IMPLICIT CallClearedEvent, conferenced [ 2] IMPLICIT ConferencedEvent, connectionCleared [ 3] IMPLICIT ConnectionClearedEvent, delivered [ 4] IMPLICIT DeliveredEvent, digitsDialed [ 5] IMPLICIT DigitsDialedEvent, diverted [ 6] IMPLICIT DivertedEvent, established [ 7] IMPLICIT EstablishedEvent, failed [ 8] IMPLICIT FailedEvent, held [ 9] IMPLICIT HeldEvent, networkCapabilitiesChanged [10] IMPLICIT NetworkCapabilitiesChangedEvent, networkReached [11] IMPLICIT NetworkReachedEvent, offered [12] IMPLICIT OfferedEvent, originated [13] IMPLICIT OriginatedEvent, queued [14] IMPLICIT QueuedEvent, retrieved [15] IMPLICIT RetrievedEvent, serviceInitiated [16] IMPLICIT ServiceInitiatedEvent, transferred [17] IMPLICIT TransferredEvent } CallAssociatedEvents ::= CHOICE { callInformation [ 0] IMPLICIT CallInformationEvent, charging [ 1] IMPLICIT ChargingEvent, digitsGeneratedEvent [ 2] IMPLICIT DigitsGeneratedEvent, telephonyTonesGeneratedEvent [ 3] IMPLICIT TelephonyTonesGeneratedEvent, serviceCompletionFailure [ 4] IMPLICIT ServiceCompletionFailureEvent } MediaAttachmentEvents ::= CHOICE { mediaAttached [ 0] IMPLICIT MediaAttachedEvent, mediaDetached [ 1] IMPLICIT MediaDetachedEvent } PhysicalDeviceFeatureEvents ::= CHOICE { buttonInformation [ 0] IMPLICIT ButtonInformationEvent, buttonPress [ 1] IMPLICIT ButtonPressEvent, displayUpdated [ 2] IMPLICIT DisplayUpdatedEvent, hookswitch [ 3] IMPLICIT HookswitchEvent, lampMode [ 4] IMPLICIT LampModeEvent, messageWaiting [ 5] IMPLICIT MessageWaitingEvent, microphoneGain [ 6] IMPLICIT MicrophoneGainEvent, microphoneMute [ 7] IMPLICIT MicrophoneMuteEvent, ringerStatus [ 8] IMPLICIT RingerStatusEvent, speakerMute [ 9] IMPLICIT SpeakerMuteEvent, speakerVolume [10] IMPLICIT SpeakerVolumeEvent } LogicalDeviceFeatureEvents ::= CHOICE { agentBusy [ 0] IMPLICIT AgentBusyEvent, agentLoggedOn [ 1] IMPLICIT AgentLoggedOnEvent, agentLoggedOff [ 2] IMPLICIT AgentLoggedOffEvent, agentNotReady [ 3] IMPLICIT AgentNotReadyEvent, agentReady [ 4] IMPLICIT AgentReadyEvent, agentWorkingAfterCall [ 5] IMPLICIT AgentWorkingAfterCallEvent, autoAnswer [ 6] IMPLICIT AutoAnswerEvent, autoWorkMode [ 7] IMPLICIT AutoWorkModeEvent, callBack [ 8] IMPLICIT CallBackEvent, callBackMessage [ 9] IMPLICIT CallBackMessageEvent, callerIDStatus [10] IMPLICIT CallerIDStatusEvent, doNotDisturb [11] IMPLICIT DoNotDisturbEvent, forwarding [12] IMPLICIT ForwardingEvent, presenceState [14] IMPLICIT PresenceStateEvent, routeingMode [13] IMPLICIT RouteingModeEvent } DeviceMaintenanceEvents ::= CHOICE { backInService [ 0] IMPLICIT BackInServiceEvent, deviceCapabilityChanged [ 1] IMPLICIT DeviceCapsChangedEvent, outOfService [ 2] IMPLICIT OutOfServiceEvent, partiallyInService [ 3] IMPLICIT PartiallyInServiceEvent } VoiceUnitEvents ::= CHOICE { bookmarkReached [ 7] IMPLICIT BookmarkReachedEvent, completed [ 8] IMPLICIT CompletedEvent, dtmfDetected [ 9] IMPLICIT DtmfDetectedEvent, emptied [10] IMPLICIT EmptiedEvent, interruptionDetected [11] IMPLICIT InterruptionDetectedEvent, notRecognized [12] IMPLICIT NotRecognizedEvent, play [ 0] IMPLICIT PlayEvent, recognized [13] IMPLICIT RecognizedEvent, record [ 1] IMPLICIT RecordEvent, review [ 2] IMPLICIT ReviewEvent, silenceTimeoutExpired [14] IMPLICIT SilenceTimeoutExpiredEvent, speechDetected [15] IMPLICIT SpeechDetectedEvent, started [16] IMPLICIT StartedEvent, stop [ 3] IMPLICIT StopEvent, suspendPlay [ 4] IMPLICIT SuspendPlayEvent, suspendRecord [ 5] IMPLICIT SuspendRecordEvent, voiceAttributesChange [ 6] IMPLICIT VoiceAttributesChangeEvent, voiceErrorOccured [17] IMPLICIT VoiceErrorOccuredEvent } VendorSpecEvents::= CHOICE { privateEvent [ 0] IMPLICIT PrivateEvent } END -- of CSTA-event-report-definitions